Return Policy

Customers may return any item in a new condition within 14 days of purchase with the original sales receipt and its original packaging. All online purchases are not returnable and non-refundable.

All purchases made at our physical store location may be returned and refunded under the following conditions: 

  • All refunds are subject to the condition of merchandise. We are not taking back any used items.
  • No cash refund on layaways. 
  • No refunds or exchanges of merchandise after 14 days. 
  • We will charge $50.00 on all returned checks.
  • We reserve the right to subject your refund to a restocking fee of 10% of returned item’s purchase price.
  • No return or exchange on custom-made or special orders. Please inspect your order before leaving our store to ensure everything is correct.
  • You can expect to receive your refund within four weeks once we receive your item. In many cases, you will receive a refund sooner.
  • We reserve the right to refuse pieces that we determine are not in NEW condition or charge an additional fee for polishing or repairing a piece before issuing a refund. 
  • We will not accept any items that show signs of wear or resizing, engraving, alterations, or damages in any way. 
  • We will notify you via email or telephone with the details of your refund.

If you require assistance with your return, please contact us via email or our telephone number. Or you can send a message from our website. Please leave us a detailed message with your full name & phone number, and we will address your inquiry within one business day.

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Jewelry Appraisal

Your jewelry is priceless to you, and it is essential to remember that the value of precious metal and gems is constantly, slowly increasing day by day due to market conditions. If you look at history, gold has seen its value double over the past ten years.

If your jewelry is ever lost, stolen, or damaged, accurate jewelry appraisals are the most important because your insurance company will refer to the appraisal document to settle the claim. An outdated or old jewelry appraisal will likely result in you being under-insured, and that could cost you thousands.

We recommended you updating your jewelry appraisal every 3 to 5 years as the value of your jewelry appreciates, whether it is daily wearing jewelry like the engagement ring you wear every day or a piece you have received inherited from your grandmother’s estate. Our specialized equipment and 30 years of experience in the jewelry field give you a reliable jewelry appraisal certificate, including your security and peace of mind.